![]() ![]() Regarding the night when you did not have a room here, you did not confirm the day before that you wanted that bed which was only available at the hostel, so when you came back the next day we did not have that bed available any more. When our hostel is full and we have all our capacity of 228 people full, we do have usually 3-4 people working in the reception, some of them might have had some other tasks at that moment when you were here. But if you're looking for a hostel with personal, more relaxed and less forced "let's get wasted" atmosphere, you should skip this one.ĭear guest, Thank you for your review! Regarding our WIFI, we assure it works 100% well in all our floors and rooms, so we wonder why you did not have it working, if you told us we could have showed you how it was working in all our hostel, it might have been a problem from your device. It would suit large schooltrips or something way better. This hostel would be great for large groups as it has an incredible amount of rooms and facilities. The fact that a even a large part of the staff didn't even speak Spanish was exemplary. I love to party, don't get me wrong, but the guests in this hostel came across as if they couldn't care less in which city they are, as long as they can party. The forced "Let's go get wasted" atmosphere didn't appeal to me that much either. The next morning the first receptionist was working again and saw me walking out of the cinema and asked why I hadn't slept in the bed he reserved for me. One night I was promised a room by one receptionist, but when I came in at night, the receptionist of the next shift couldn't retrace any of this, so I had to sleep in the cinema because the bed that was made available for me could not be found in the system. Aside from this the administrative system could also improve a lot. The receptionists were furthermore pretty moddy and lacked any friendlyness, for which you can hardly blame them, because they must be greatly overworked. I've never waited so long to be helped at a reception. As 1 receptionist was constantly busy dragging luggage out of the storage room, there was basically 1½ person available at reception. This is personally not a problem for me, since I'm in the city the whole time, but then why advertise that you have WiFi? I furthermore was immensely suprised by the large amount of rooms and people and the mere 2 people at reception. The facilities were good and the rooms were clean. We thank you very much for your review, and we will take all your comments into consideration! Thank you for staying with us!! We hope to see you again here in the near future! Generally we are very full, though unlike the weekends sometimes the hostel is not completely full during the week, as we also have a big range of different rooms. ![]() we do not always organize outside tours, though we could have recommended you on how to do that if you asked us although most of the people do not really do tours to go to cities like Toledo as it is very closeby. Although we arrange various activities like free walking tour, bar crawl, tapas tours, swimming pool tours. Dear guest, Thank you for staying with us! We are so happy you liked our location and facilities! Regarding the breakfast, it is completely free and without any charge, therefore it is not extremely big (Toasts/churros, milk/coffe/juice, chocolate powder, jam, butter.) though you had the option of buying the low-cost special breafast as it includes many more things like cheese, ham, fruits, muffins.
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